fbpx

FAQs

Frequently asked questions.

If you don’t see the answer to your question here please contact us.

 

Can you provide a fixed price quote?
Yes, we can provide fixed price quotes but it is often better to accept an hourly rate. Learn more about that here.

How long will my job take?
Unfortunately we cannot guarantee a job time however our goal is to assist you to move as quickly and safely as possible so that we can move onto our next job. Learn more by checking out our customer reviews here.

Will you be able to fit everything?
If you believe you have a lot of furniture or large items providing us a packing list will allow us to help confirm if we can fit everything in one trip or a larger vehicle maybe required.

Are there any hidden charges after a quote has been provided?
No, we try and make it as simple as possible. Our quotes, unless otherwise stated, will include the team, vehicle, equipment, travel time, fuel charges and GST inclusive.

Do you have insurance?
Yes, we have insurance coverage for all items and property for our jobs. You can also reduce the excess on claims for a small charge. Simply select this option when booking.

How can we pay?
We recommend credit card payments to immediate processing. However we can also collect cash and accept bank transfers. Payment will need to be received before jobs are allocated. ABN holders and registered businesses are able to open an account with us for a 7 day invoice.

Can you help disassemble / reassemble or build flat pack furniture?
Yes, we can help you with such items as part of our moving service. Please let us know you require this so we provide a suitable team.

Can we help with moving items too?
Yes, if you are capable to assist you are welcome to. However please be aware you do so at your own risk. We do not accept responsibility for injury to yourself and damage to your items.

Can you do jobs outside of business hours / weekends?
Yes, we can. Learn more about our 24/7 services here.

Can you do regular runs for our business?
Yes, we can help your business for all your large deliveries or pickups with a flexible service to suit your requirement. Please contact us to discuss.

What sizes are your vehicles?
Our largest vehicle currently is a 4.5T truck similar to the ones you can hire at Budget.

Do you move pianos and other significantly heavy items?
At this stage we do not move pianos or other similar items.

What are items you cannot move?
We do not move items such as dangerous goods, illegal items or unsealed liquids or waste.

What is the process if items are damaged in the move?
Please email us within 24 hours of your job being completed should you have a damage claim with information and clear photos of the damage so we can assist you further.

Do you have a COVID-19 policy available?
Yes, we do. Inline with all businesses operating thru the current challenges we have adapted our operations to ensure the safety of our customers and teams. You can view the full COVID-19 policy here.