All the answers to your
Frequently Asked Questions
Don’t see your answer here? Just ask us!
How it all works
- Can you provide a fixed price quote?
- Can you beat competitors quotes?
- How long will my job take?
- Will you be able to fit everything?
- Are there any hidden charges after a quote has been provided?
- How can we pay?
- Can you help disassemble / reassemble or build flat pack furniture?
- Can we help with moving items too?
- Can you do jobs outside of business hours / weekends?
- Can you do regular runs for our business?
- What sizes are your vehicles?
- Do you move pianos and other significantly heavy items?
- What are items you cannot move?
- Do you have insurance?
- What is the process if items are damaged in the move?
- Do you have a COVID-19 policy available?
Yes, we can provide fixed price quotes but it is often better to accept an hourly rate. Learn more about that here.
Although we are confident our rates are highly competitive if you do receive a better quote, for an equivalent service, if you would like to still utilize our 5 star service we are happy to consider a price match or beat. It never hurts to ask us!
We can provide an estimate on your job based on experience however we cannot guarantee a job time however our goal for every job is to assist you to move as quickly and safely as possible. Learn more by reading what others have said about us by checking out our customer reviews here.
We have also created a moving checklist and moving tips page to help you save time with your move.
If you believe you have a lot of furniture or large items providing us a packing list or completing our moving calculator will allow us to help confirm if we can fit everything in one trip or organize a larger vehicle to assist with your move.
No, we try and make it as simple as possible. Our quotes, unless otherwise stated, will include the team, vehicle, equipment, travel time and fuel charges. GST will be added to the final total.
We prefer credit card payments for immediate processing. However we can also collect cash and accept bank transfers (for booking deposits only). A booking deposit is taken at the point of booking. ABN holders and registered businesses are able to open an account with us for a 7 day invoice.
Yes, we can help you with such items as part of our moving service. Please let us know you require this so we provide a suitable team.
Yes, if you are capable to assist you are welcome to. However please be aware you do so at your own risk. We do not accept responsibility for injury to yourself and damage to your items.
Yes, we can. Learn more about our 24/7 services here.
Yes, we can help your business for all your large deliveries or pickups with a flexible service to suit your requirement. Please contact us to discuss.
Our largest vehicle currently is a 4.5T truck similar to the ones you can hire at Budget. However we also have access to trucks up to 10T for larger house moves too.
Yes, we can help with pianos and other extra large or heavy items depending on vehicle and personnel availability with this experience.
We do not move items such as dangerous goods, illegal items or unsealed liquids or waste.
Yes, we have insurance coverage for all items and property for our jobs. You can also reduce the excess on claims for a small charge. Simply select this option when booking.
Please email us within 24 hours of your job being completed should you have a damage claim with information and clear photos of the damage so we can assist you further.
Yes, we do. Inline with all businesses operating thru the current challenges we have adapted our operations to ensure the safety of our customers and teams. You can view the full COVID-19 policy here.
